This Privacy Policy details BlueFractals' policies relating to your personal information. By using our website or any products or services provided by BlueFractals, you expressly consent to our privacy policy. IF YOU DO NOT AGREE WITH ANY OF THE TERMS BELOW, YOU SHOULD NOT USE THE WEBSITE OR THE PRODUCTS OR SERVICES OFFERED BY THE WEBSITE. We may periodically update this Privacy Policy. We encourage you to review this Privacy Policy from time to time for any changes.


BlueFractals is committed to protecting your personal information when you are using our services. This Privacy Policy is relevant to our use of any personal information you provide to us during your visit to our site.

The website contains hyperlinks to external resources, hosted and operated by third parties. These parties have their own privacy policies, including cookies, and we urge you to review them carefully. We do not accept any responsibility or liability for the handling of your personal information when visiting these external resources; your use of those third party resources and/or websites is your own responsibility.

We also use third-party services who may collect their own set of personal information or set their own cookies into your computer. The information collected by the third-party services or the use of the third-party cookies is not governed by this Privacy Policy.

What information do we collect?

Whenever you register or create an account on our website, we collect some personal information about you. This can consist information such as your name, e-mail address, address, etc. We only collect minimal amount of your personal information that is deemed necessary for the purchase of products, account registration and other services offered on the website. We DO NOT collect sensitive information such as your bank account details or credit card numbers. We use a third-party payment service (currently PayPal), who may collect these information. The information collected by third-party services is governed by their own privacy policies and not governed by this Privacy Policy.

We may record your IP address or other identifiers for statistical purposes. This information is strictly confidential and will not be shared with any third party unless we are requested to do so by law or it is deemed of absolute necessity in order to protect our business (e.g. as a proof of purchase in the case of a PayPal dispute).

Please keep in mind that if you directly disclose personal information or any sensitive data through our public ticket system, this information may be collected and used by others.

This website also uses "cookies" to enhance user experience. Please read the relevant section to find out more about our use of cookies.

Use of collected information

BlueFractals will NOT sell, rent or otherwise willingly transmit the recorded personal information to any third party. We only use the recorded personal information for the following purposes:

  • for administration purposes, e.g. sending you password reminders, account registration confirmations, account-related enquiries, billing, etc.;
  • for statistical purposes - IP addresses may be used to identify the location of users, the number of visits from different cities/ territories/ countries or filter and block inappropriate use;
  • to personalize your experience to better respond to your individual needs, through the storage of your preferences in cookies and/or our site's database;
  • to analyze the use of our website and improve its usability;
  • to process transactions;
  • to improve our website based on the information and feedback we receive from you.

How do we protect your information?

BlueFractals will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. However, we will not be held responsible for events arising from unauthorized access to your personal information. We strongly encourage you to play an important role in keeping your personal information secure, by maintaining the confidentiality of any passwords and account details used on the website.

When do we contact you?

We may contact you through automated email system for the following purposes:

  • if a new post was added to a ticket thread or category you have subscribed to;
  • if your subscription status has changed or a change is imminent;
  • to send you a copy of your invoice after a purchase;
  • when you register or modify a user account/ membership, request a username/password reminder or reset, or in any other case where you perform an action related to the administration of the information stored in your user account.

We will never send unsolicited email messages ("spam") or allow third parties access to our users and contacts database.

We may also directly contact you by manually sending out emails under special circumstances such as:

  • Suspecting that your account is compromised by an unauthorized third party
  • In the case of any server-related incidents which may seriously hamper your ability to use our services
  • In case you have crossed the line of fair use of our products or services
  • Responding to your direct form of contact to us.

Privacy policy for minors

If you are considered a minor in your jurisdiction, you must get your parent's/guardian's permission before submitting any content or personal information to BlueFractals. If you or your parent/guardian believes beyond doubt that such information have been submitted in violation of the above term, you may submit to us relevant proof so that we can remove the offending information from our website and records.

Use of cookies

Cookies are small files, with a brief amount of data usually containing a unique identifier, that a website transfers to your computer's hard drive through your web browser. Each website may set one or several such cookies on your computer, but your browser will only allow a website to access the cookie(s) it has set and deny access to other websites' cookies.

Cookies record information about your preferences and allow us to customise your experience. They are also used for handling user authentication in the members-only areas of a website, including the ticket system and the "remember me" login feature. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can also choose to turn off all cookies via your browser settings. However, if you turn your cookies off, some of our services may not function properly.

Third-party cookies. We employ third-party services such as Google Analytics to track website usage. Each of these services may set its own cookies. We do not have direct access to those cookies and the use of those third-part cookies is governed solely by the respective service provider's privacy policies.

Contact information

If you have any question regarding our Privacy Policy, you may contact us by using the "Contact" link on the top menu of every page of this site.